The Directorate continues to invest in building the capability of its workforce to meet its service delivery requirements. Within the Directorate there are two Registered Training Organisations (RTOs) which deliver national recognised qualifications for employees of the ACT Corrective Services (ACTCS) and employees and volunteers of the Emergency Services Agency (ESA).

Programs delivered also support implementation of the ACT Public Service (ACTPS) core enterprise agreements, with reference to developing our people and whole-of-government learning and development activities.

Delivery of programs were affected during the first half of the year as safety measures to reduce the risk of COVID-19 limited face-to-face training and a transition to more online learning was necessary.


Employees were provided with access to a range of learning and development opportunities. They include:

  • programs organised centrally within the Directorate via the JACS learning system
  • programs offered via ACTGOV Learn ACTPS Training Calendar
  • specialist programs organised and/or facilitated by business units
  • targeted employment programs
  • agreed performance and development plans
  • study assistance.

Key highlights from the reporting period include:

  • Continued participation in programs identified in the ACTPS Core Learning Policy including:
    • Fraud and Ethics training
    • Respect, Equity and Diversity (RED) Training
    • Aboriginal and Torres Strait Islander Cultural Awareness
    • Introduction to Government Procurement.
  • Continued delivery of recruitment and staff selection training on the new whole-of-government process
  • Implementation of e-learning programs including:
    • ACT Government Domestic and Family Violence Foundation and Manager e-learning
    • JACS Respect, Equity and Diversity and Code of Conduct
    • Reasonable Adjustment – Understanding and Preparing Staff for the City Office Building.
  • Participation in leadership programs including Queensland University of Technology Public Sector Management Program, ANZSOG Executive Master of Public Administration, YWCA She Leads Diploma of Leadership and Management and Institute of Public Administration Australia (IPAA) Future Leaders Program
  • Participation of executives in the ACTPS and Directorate executive development events, workshops and coaching including Learning Groups.

ACTPS Training Calendar

The Directorate continued to support participation in training coordinated by the Organisational Learning and Development Unit of the Chief Minister, Treasury and Economic Development Directorate (CMTEDD) via the ACTGOVLearn learning management system. During the reporting period, there were 979 attendances valued at $128 189 for e-learning and face to face training activities.

Study Assistance

The Directorate continued its support for staff through its study assistance scheme. In 2020-21 the Directorate invested $154 252 in study assistance for 70 staff.

Registered Training Organisations

ACT Corrective Services (ACTCS) and Emergency Services Agency (ESA) continue to maintain their
status as RTOs providing nationally accredited training packages for staff.

ACT Corrective Services Registered Training Organisation

The ACTCS RTO is managed by the Organisational Capability Unit. The RTO continues to deliver nationally recognised training from the Corrective Services Training Package for new and existing staff working in ACTCS. The provision of the Certificate III in Correctional Practice qualification, as required by the current Enterprise Agreement, supports officers to develop the range of skills and knowledge required to meet the custodial operational needs of ACTCS.

During 2020-21, the RTO had 111 staff members enrolled in the Certificate III in Correctional Practice and Certificate IV in Correctional Practice. In the reporting period 10 officers successfully completed the Certificate III in Correctional Practice and 29 officers successfully completed the Certificate IV in Correctional Practice.

Of the newly enrolled and continuing students, inclusive of 72 males and 37 females - six identified as Aboriginal and/or Torres Strait Islander, four identified as having a disability, and 88 have completed prior studies in a higher-level education.

Emergency Services Agency Registered Training Organisation

The ESA is an Enterprise RTO that primarily delivers specialised training to its staff members and volunteers. On occasion, the ESA will also deliver these specialist courses to our external stakeholders that operate within the public safety environment. The focus of the training is skills and knowledge acquisition and maintenance and is not simply driven by the award of qualifications. This is reflected by the large number of Units of Competence and specialised skill sets versus qualifications.

During this financial year, the RTO awarded the following:

Table 65 – Registered Training Organisation Awards



Statements of Attainments Issued

1 252


Skill Sets Issued


Qualifications Issued




The above table includes the below, which provide a snapshot of some of our core courses:

Table 66 – RTO Core Courses



Asbestos Awareness


Provide First Aid/CPR

193 figures

Australasian Inter-service Incident Management System (AIIMS) Awareness & Principles


Provision of Other Training

During the reporting year, the ACT Human Rights Commission (HRC), Parliamentary Counsel's Office (PCO) and Security and Emergency Management Division (SEMD) delivered training to staff and clients. The purpose of the training was to improve compliance with the relevant ACT legislation. Training delivered included:

The Emergency Services Agency delivered the following training:

  • Australasian Inter-service Incident Management System (AIIMS) to its external stakeholders that share a responsibility in the management of emergency management situations. They include ACT Government employees from Transport Canberra and City Services (TCCS), Chief Minister, Treasury and Economic Development Directorate (CMTEDD), ACTEWAGL, ICON Water, Evoenergy, Australian Federal Police, Australian Defence Force, Department of Foreign Affairs and Trade, and Canberra Airport Group, and
  • Breathing Apparatus to staff from the ACT Corrective Services, Australian Federal Police, and ICON Water.

The ESA collaborated with NSW Department of Primary Industries, Forestry Corporation of NSW, NSW National Parks and Wildlife Service and ACT Parks and Conservation to deliver the Level 2 Incident Management training course. The ESA RTO then issued the qualifications for this course.

Future Staff Development

Staff development for 2021-22 will continue to be guided by Directorate identified priorities and be informed by Performance and Development Plans.

Business units and RTOs will continue to deliver relevant training to their employees.

Graduate Program

In 2020, the Directorate engaged two graduates under the ACTPS Graduate Program, and they all graduated in December 2020. Five graduates joined the Directorate in February 2021.

During the reporting period, the ESA employed 22 graduate paramedic interns within the ACT Ambulance Service.


During the reporting year, three trainees joined the Directorate – one under the 2020 Aboriginal and Torres Strait Islander Vocational Employment Program and two under the 2020 Inclusion (Disability) Vocational Employment Program.

Internships and Work Experience

Throughout the reporting period, the Directorate offered 11 internships and student placements, and two work experience places across its business units.

The Directorate also offered work experience opportunities for seven people under the Work Experience and Support Program (WESP). This program, coordinated by the Community Services Directorate (CSD), is designed to help ACT residents who are migrants from culturally and linguistically diverse backgrounds to gain office skills through work experience in an Australian workplace. The program provides opportunities for people to improve employment skills and confidence.