In July 2020, the Executive Branch Manager, Operational Support was recruited and commenced on establishing the new business functions. The scope of the new business unit includes:
- Policy and risk management – incorporating policy management, quality assurance and risk management.
- Organisational capability – incorporating training services for custodial and community operations, Registered Training Organisation (RTO) compliance, specialised training, organisational development and establishing a capability framework.
- Program Management Office (PMO) – incorporating program and project management services, including support to design and develop project artefacts and responsibility for reporting.
- Sentence Administration Board (SAB) Secretariat – provides secretariat services to the Board and currently includes the Victim Liaison Officer role.