Output 1.1 Policy Advice and Justice Programs

High quality policy, legislation, ministerial support and advice to portfolio Ministers, Cabinet and other agencies on justice and community safety matters. Administer security coordination and emergency management policy, and innovative justice and crime prevention programs (including the Restorative Justice Program) across government and the community.

Table 83 – Output 1.1 Policy Advice and Justice Programs

2020-21
Original
Target

2020-21
Result

Variance
%

Total Cost ($'000)

28 810

27 746

(4)

Controlled Recurrent Payments ($'000)

26 219

24 311

(7)

Accountability Indicators

Percentage of legislation requested by the JACS portfolio ministers is developed within timeframes agreed by the JACS portfolio ministers

100%

100%

-

Proportion of surveyed users of restorative justice programs satisfied with service received i

97%

99%

2

Number of initiatives that reduce regulatory burden ii

2

2

-

The above Accountability Indicators should be read in conjunction with the accompanying notes.

The above Accountability Indicators were examined in accordance with the Financial Management Act 1996.  The Total Cost and Controlled Recurrent Payments measures were not examined by the ACT Audit Office in accordance with the Financial Management (Statement of Performance Scrutiny) Guidelines 2019.

Explanation of Accountability Indicators

Following a restorative justice conference, surveys designed to monitor convenors’ delivery of the process and participant experience for quality assurance and service improvement, are provided to each offender, victim and support person. Nine key questions are included in the surveys. These questions capture feedback on different aspects of the restorative justice process to provide an insight into the level of participant satisfaction. 104 out of 132 participants completed the survey with 99% being satisfied with services received.

Relevant initiatives include changes or innovations, made as part of legislative reforms or policy or program design or modification, and which have been identified as reducing regulatory burden. Birth, Deaths and Marriages Registration Amendment Bill 2020 and Justice and Community Safety Legislation Amendment Bill 2020 are the two bills that reduced red tape in the 2020-21 financial year.

Output 1.2 Legal Services to Government

High quality and timely legal advice and representation for the Attorney-General and Government.

Table 84 – Output 1.2 Legal Services to Government

2020-21
Original
Target

2020-21
Result

Variance
%

Total Cost ($'000)

21 120

22 425

6

Controlled Recurrent Payments ($'000)

11 662

11 522

(1)

Accountability Indicators

Timely legal services provided by the
ACT Government Solicitor:  percentage of advice completed within 28 days

85%

82%

(4)

High quality legal services provided by the
ACT Government Solicitor:  percentage of client survey respondents satisfied with quality of advice and representation i

95%

91%

(4)

Timely legal services provided by the ACT Government Solicitor:  percentage of court matters undertaken and completed within courts, tribunal or any applicable statutory timetable

95%

91%

(4)

The above Accountability Indicators should be read in conjunction with the accompanying notes.
The above Accountability Indicators were examined in accordance with the Financial Management Act 1996.
The Total Cost and
Controlled Recurrent Payments measures were not examined by the ACT Audit Office in accordance with the Financial Management (Statement of Performance Scrutiny) Guidelines 2019.

Explanation of Accountability Indicators

The client survey is conducted using the online Survey Monkey Tool. One hundred and Thirty-Four out of 148 respondents indicated an overall level of satisfaction with the quality of legal services in 2020-21. Respondents indicate the quality of legal services delivered was either ‘excellent’ or ‘satisfactory’ as a % of the total survey responses to the question.

Output 1.3 Legislative Drafting and Publishing Services

Provision of high quality and timely legislative drafting and publishing services for ACT legislation and maintenance of the ACT legislation register.

Table 85 – Output 1.3 Legislative Drafting and Publishing Services

2020-21
Original
Target

2020-21
Result

Variance
%

Total Cost ($'000)

5 715

5 764

1

Controlled Recurrent Payments ($'000)

4 875

4 840

(1)

Accountability Indicators

High level of client satisfaction for legislative drafting and publishing services by the Parliamentary Counsel’s Office: 
 - percentage of satisfied client survey respondents i

90%

89%

(1)

Timely legislative drafting and publishing services by the Parliamentary Counsel’s Office:

Percentage of drafting responses provided within 30-day standard

95%

99%

4

Percentage of notifications notified on
ACT Legislation Register on requested notification day

99%

100%

1

Percentage of republications of changed legislation published on ACT legislation register on day the change happens

99%

100%

1

The above Accountability Indicators should be read in conjunction with the accompanying notes.

The above Accountability Indicators were examined in accordance with the Financial Management Act 1996.  The Total Cost and Controlled Recurrent Payments measures were not examined by the ACT Audit Office in accordance with the Financial Management (Statement of Performance Scrutiny) Guidelines 2019.

Explanation of Accountability Indicators

Parliamentary Counsel Office (PCO) annually conducts three client surveys over a two-week period: the ACT Legislation Register Survey, the Legislative Drafting Service Survey and the ACT Legislation Register Notifications Service Survey. Satisfied client survey respondents meant respondents who indicated an overall level of satisfaction of 'good' or 'excellent'. 174 out of 195 participants indicated an overall level of satisfaction to the survey in 2020-21. The survey was conducted in May 2021.

Output 1.4 Public Prosecutions

Prosecution of summary and indictable matters, at first instance and on appeal, provision of assistance to the Coroner and provision of witness assistance services.

Table 86 – Output 1.4 Public Prosecutions

2020-21
Original
Target

2020-21
Result

Variance
%

Total Cost ($'000)

 

14 665

14 867

Controlled Recurrent Payments ($'000)

15 048

14 956

(1)

Accountability Indicators

a. Average cost per matter finalised

Due to productivity gains facilitated by the automation of data transfer process between various systems, operating costs per matter have been lower than expected.

$3,000

$2,581

(14)

b. The percentage of cases where the brief is served within two weeks of it being received from the ACT Police i

This is a new indicator and resulted in a better than predicted performance. The target will be reviewed when more data becomes available.

80%

94%

18

c. The percentage of cases where the indictment case statement and questionnaire are filed within the timeframes specified at directions in the Supreme Court i

This is a new indicator, lower than target results was due to delays in filing documents relating to the significant portion of matters being committed without a brief, extending the time required to prepare and file these documents.

80%

70%

(13)

Explanation of Accountability Indicators

These are new indicators in 2020-21 which better reflect the performance of the Director of Public Prosecutions.

Output 1.5 Protection of Rights

Provision of advocacy, complaints-handling, advice, community awareness raising and other services in connection with the promotion and protection of rights especially for vulnerable members of society, through services provided by the ACT Human Rights Commission, including the Public Advocate of the ACT and Victim Support ACT. This output also includes services provided by the Privacy Commissioner.

Table 87 – Output 1.5 Protection of Rights

2020-21
Original
Target

2020-21
Result

Variance
%

Notes

Total Cost ($'000)

14 294

12 73

(11)

1

Controlled Recurrent Payments ($'000)

12 427

10 631

(14)

2

Accountability Indicators

 

ACT Human Rights Commission

 

 

 

 

High level of client satisfaction with Human Rights Commission complaints process:

 

 

 

 

  • Percentage of survey respondents who consider the process fair, accessible and understandable

75%

66%

(12)

3

  • Percentage of complaints concluded within Commission standards

75%

80%

7

 

High level of community education, information and advice in relation to human rights and (i) services for children and young people, (ii) disability services, (iii) discrimination, (iv) health services, and (v) services for older people:

 

 

 

 

  • Number of community engagement activities undertaken by the Commission

70

75

7

 

Public Advocate of the ACT

 

 

 

 

The Public Advocate of the ACT’s actions towards achieving a caring community where the rights and interests of vulnerable people are protected:

 

 

 

 

  • Proportion of client survey respondents for whom advocacy services are provided by the Public Advocate of the ACT where a high level of satisfaction is reported

75%

63%

(16)

4

Public Advocacy

 

 

 

 

Individuals, excluding guardianship clients, brought to the attention of the Public Advocate:

 

 

 

 

  • Proportion of individuals brought to the attention of the Public Advocate for whom direct advocacy is provided

25%

37%

48            

5

  • Percentage of clients referred to the Public Advocate for whom a review of the documentation was undertaken

75%

64%

(15)         

6

Victim Support ACT

 

 

 

 

Percentage of referrals to
Victim Support ACT or the
Victims of Crime Commissioner - actioned within five working days

95%

99%

4