Contact Us

Contact Us

Address GPO Box 158 Canberra ACT 2601
General Enquires 13 22 21

The Directory provides a guide to key people, organisations, functions undertaken and services delivered in the ACT Government.

You can contact us via an online feedback system, by telephone or by post.

When seeking feedback online, you can choose to contact us anonymously. If you require a response, you will need to provide contact details.

Access Canberra operators will be able to forward your calls to the correct area.

Access Canberra Contact Centre

Access canberra

All enquiries for the Directorate can come via the facilities offered by Access Canberra.

Access Canberra provides services from 7am to 8pm AEDT Monday to Friday, 8am-5pm AEDT Saturday and 9am-5pm on Sunday.

Access Canberra operators will be able to forward your calls to the correct area.

You can also submit questions, comment and feedback online via the Access Canberra Online Customer Feedback system. You can choose to submit feedback anonymously. If you require a response, you will need to provide contact details.

Phone
Translating and Interpreter Service

13 22 81  
international rates apply 

TTY phone users

call 133 677, then ask for 13 22 81

JACS Directorate Contacts

Independent Agencies
ACT Ombudsman

The Ombudsman is an independent and impartial officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies.

-35.28
149.12
ACT Policing

ACT Policing is the community policing arm of the Australian Federal Police. ACT Policing is responsible for providing quality and effective policing services to the people of the ACT.

Call: 

  • Police Assistance on 131 444 to report a crime that it is NOT life threatening or a time critical emergency  
  • Triple Zero 000 in an emergency or life-threatening situation
  • Crime Stoppers on 1800 333 000 to report information about illegal activity, suspicious activity or information which may assist in solving a crime.
-35.24
149.07
Director of Public Prosecutions

The ACT Office of the Director of Public Prosecutions is the independent prosecuting authority for the ACT. The office is responsible for the prosecution of all offences committed in the ACT.

-35.28
149.13
Federal Privacy Commissioner
-35.24
149.13
Human Rights Commission

The Commission provides a fair and accessible process for dealing with complaints about discrimination, health services, disability services, services for older people, community services, and services for children and young people. In addition, the Commission promotes service improvement in government, and raises human rights awareness within the community.

Email: human.rights@act.gov.au

Call: 6205 2222

-35.28
149.13
Legal Aid ACT

Legal Aid ACT helps people in the ACT with their legal problems, especially people who are socially or economically disadvantaged. Legal Aid ACT can help in criminal law, family law and some civil law matters. More commonly known for their role in providing free legal advice, Legal Aid ACT also provides on duty lawyers at the ACT Law Courts and the ACAT.

-35.28
149.13
Public Trustee and Guardian for the ACT

The Public Trustee and Guardian provides permanent and secure Trustee, Guardianship and Administration Services to the ACT Community. By legislation enacted in 2016, the former offices of the Public Trustee for the ACT and the Guardianship Unit of the Public Advocate of the ACT became merged as the Public Trustee and Guardian with effect from 1 April 2016.

-35.28
149.13
Victim Support ACT

Victim Support ACT provides information, advocacy, support and counselling services to people who have been a victim of crime.

Email: victimsupport@act.gov.au

Call: 6205 2066 or 1800 8222 72

-35.28
149.13
Federal privacy commissioner
ACT Corrective Services
ACT Corrective Services

ACT Corrective Services delivers adult correctional and detention services. These services encourage and promote the rehabilitation, reintegration and throughcare of offenders in the ACT.

The aim is to provide for the safe, humane and secure management of offenders and prisoners.

-35.28
149.13
ACT Government Solicitor
ACT Government Solicitor

The ACT Government Solicitor is the primary source of legal services to the ACT government, its directorates and agencies, and ACT statutory officers. The office provides strategic advice and practical legal solutions.

-35.28
149.13
Law Courts and Tribunal
Law Courts and Tribunal

The ACT Law Courts are presided over by the judiciary and deliver justice to the community through sentencing in criminal cases and rulings in civil cases. The judiciary includes all judges and magistrates and is the third, independent arm of government.

In addition to these courts, the ACT Civil and Administrative Tribunal operates in the ACT. The ACT Civil and Administrative Tribunal provides a way of resolving disputes quickly and fairly in the ACT.

-35.28
149.13
ACT Emergency Services Agency
ACT Emergency Services Agency

The ACT Emergency Services Agency (ESA) is the ACT Government organisation charged with providing emergency management services to the Canberra community. The ESA comprises the ACT Ambulance Service, ACT Fire & Rescue, the ACT Rural Fire Service, the ACT State Emergency Service and the ESA Support Services.

-35.30
149.20
Legislation, Policy and Programs
Legislation, Policy and Programs

The Legislation, Policy and Programs Branch is the main area responsible for advising the ACT Government on options for changes to existing laws and development of new laws and policy in the justice and community safety portfolio.

-35.28
149.20
Security and Emergency Management Branch
Security and Emergency Management Branch

The Security and Emergency Management Branch (SEMB) provides whole-of-government coordination on issues relating to security and emergency management across the ACT. The SEMB is part of the Justice and Community Safety Directorate and works closely with all ACT Government directorates, ACT Policing/Australian Federal Police, and relevant interstate and federal agencies.

Call: (02) 6205 4795

Email:

-35.28
149.20
Media contacts

For all media enquiries, please contact the Communications, Engagement and Media team.

General Media Enquiries (02) 6207 7173
Email: JACSMedia@act.gov.au

Justice and Community Safety Directorate media releases are available from www.act.gov.au/mediareleases  

Social Media

The Justice and Community Safety Directorate uses Facebook and Twitter as another way to deliver information to interested community members. Follow ACT Government on Facebook and Twitter.

Ministers

The ACT Attorney-General is Gordon Ramsay MLA.

Email: Ramsay@act.gov.au

The ACT Minister for Corrections and Minister for Justice, Consumer Affairs and Road Safety Minister is Shane Rattenbury MLA.

Email: Rattenbury@act.gov.au

The ACT Minister for Police and Emergency Services is Mick Gentleman MLA.

Email: Gentleman@act.gov.au

Visit the ACT Legislative Assembly website for more information.

Visit the ACT Chief Minister's media releases to access media releases from all ACT Government Ministers.

Ministerial Councils

Ministerial participation in national fora is important for the Territory's representation and contribution to the national agenda in a variety of areas relating to justice and community safety. The directorate provides a range of support to its Ministers through various ministerial council arrangements.

Ministerial Council on Consumer Affairs (MCCA)

The role of MCCA is to consider consumer affairs and fair trading matters of national significance and, where possible, develop a consistent approach to those issues.

Visit the MCCA website for all information for consumers and business.

Ministerial Council for Corporations

The Ministerial Council for Corporations' principle function is to consider amendments to the legislation governing corporations and financial services, and the Australian Securities and Investments Commission.

Membership and contact details.

Council of Attorneys-General (CAG)

The CAG consists of Attorneys-General from the Australian Government, all states and territories, and the New Zealand Minister for Justice.

The CAG’s responsibilities cover the broad theme of law reform to improve justice outcomes in relation to civil justice reforms and responses, legal profession regulation and evidence law, national security legal frameworks, intergovernmental reforms and implementation of cross-jurisdictional oversight and integrity measures.

Visit the CAG website for more information.

Ministerial Council for Police and Emergency Management (MCPEM)

MCPEM consists of Ministers for Police and Emergency Management from the Commonwealth, each State and Territory, New Zealand, and the President of the Australian Local Government Association.

MCPEM focusses on the broad themes of law enforcement reform and emergency management and increased collaboration across these themes.

Visit the MCEPEM webpage for more information.