Public Consultation Now Open
In 2016 a range of changes were made to protection of rights agencies in the ACT, including expanding the ACT Human Rights Commission to include the Public Advocate, Victims of Crime Commissioner and Victim Support ACT, as well as providing the Public Trustee and Guardian with Guardianship functions. The legislation provided that there would be a review of how these changes are working.
An independent review has now commenced. It is being conducted by Insight Consulting Australia.
The Terms of Reference for the review are available here.
The review will consider the current model of services available to protect the rights of Canberrans and whether it is meeting the community’s needs and expectations.
Public consultation on the review is now open and seeks your feedback until 23 September 2020.
The review is particularly interested in hearing about:
- Your views on the current model;
- How the agencies work with others in the community;
- The efficiency and effectiveness of agency complaints handling and service delivery;
- Opportunities to improve knowledge and understanding of the work of the agencies and the services they provide;
- How to improve service user and stakeholder experiences.
The review will also consider the Our Booris, Our Way recommendation to establish an Aboriginal and Torres Strait Islander Children’s Commissioner in the ACT.
How to get involved
There are two simple options available for people and organisations wishing to provide input to the review:
The survey should take no longer than 10 minutes and all questions are optional.
A direct submission allows people and organisations to provide more detailed or specific feedback. Direct submissions may be in writing or sent as a voice or video recording to act_porsr@insightaus.com.au
All information provided to the review will be confidential and not shared with the agencies being reviewed. Insight may quote from people’s input, but will not identify specific stakeholders or individuals. Direct submissions may be made anonymously, and Insight will not publish your submission online, or attribute any comments to you in a report about the consultation, unless you agree. If your submission is published, Insight will include your name and organisation (if any), unless you tell them that you do not want these details published. Insight will not include contact information such as your address, email or phone number.
For more information on how the Justice and Community Safety Directorate and Insight, as an external contractor, will deal with personal information, please read our Privacy Policy, which is available here.
The survey is open and direct submission will be accepted till 23 September 2020.